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We’re sorry for the inconvenience but your safety is a top priority.
Name of Product: Open Cycle UP Ekar, UPPER Ekar, WIDE Ekar and MIND Ekar bicycles
Hazard: The rear brake can fail, posing a crash hazard
Remedy: FREE Repair (you do NOT need to pay the retailer for the repair, the retailer is being compensated directly by us).
Consumers should immediately stop using the recalled bicycles and framesets and contact their local bicycle dealer to schedule free installation of the repair kit. The repair kit includes a hydraulic brake hose/line, and a new frame insert for the rear brake hose and rear shift cable.
The new insert can be identified easily as it has “shift” and “brake” markers indicating where the shift cable and brake hose should run respectively.
Please completely fill out all fields below regarding your bike with a Campagnolo rear hydraulic brake (Ekar) and we will be in touch with you via email or phone regarding the steps that must be taken to remedy the problem. We will also be sending out a repair kit that your local retailer will assist with installing. In the meantime DON'T USE THE BIKE in its unrepaired condition.
Please check the FAQ for further information.