ACTUALLY, WE DON'T NEED YOUR HELP ANYMORE, WE HAVE ENOUGH VOLUNTEERS FOR NOW. THANK YOU VERY MUCH FOR YOUR SUPPORT!!
We're now three years into the OPEN adventure and we quite like how it has developed. But we want to make sure that we continue to make the sorts of products that not only Andy and I like, but you as well.
We have a pretty good idea of what many of you want as we know quite a few of you personally, but it's time to approach this a little more scientifically. For that reason, we want to talk to you.
Now, I usually can't stand it when companies ask me to fill out a survey or participate in some sort of feedback process. Why should I spend my time to help a company I've already paid for the pleasure of their product or service?
So we're not doing that (maybe in the future that makes sense, but right now it doesn't). What we would like to do is actually talk to you one-on-one. You'd still have to invest your time, but at least we're also investing ours. And you're effort doesn't go into a big data black hole, we'll provide you with immediate feedback on your ideas.
We may not be enticing you with some reward (that would skew the results and it may not attract the right cross section of our customers), but we can promise you that if you are willing to give us 30 minutes of your time (or as much time as you have), it will be just you and Andy or myself on the phone/Skype/, we will really listen and you're likely to see the results of your input in how the company functions or what products we'll attack next.
The topics include general stuff about your education, profession, lifestyle, etc and specific bike-related topics. And of course anything you'd like to talk to us about, any questions you have about current or new models, anything. Of course, there may be a few things we can't answer yet, just like there may be a few you don't want to, that's all OK.
JUST TO BE CLEAR, YOU DON'T NEED TO BE TECHNICAL AT ALL. YOU JUST NEED TO LIKE RIDING.
The talks can be in English, German, Dutch and if need be, French, we'll make it work.
Your preferred OPEN retailer